Merchandise may only be returned or exchanged with the prior authorization of the elemense-incense.com customer service department. The purchaser is responsible for shipping expenses and risk, i.e. proper repackaging of merchandise.
Returns and exchanges must be reported to the customer service department within a week of receipt of merchandise. Furthermore, the purchaser will be subject to a 20% restocking fee if merchandise is not returned in the original condition.
All damages, defects, or non-compliance of goods must be reported within 3 business days of receipt of merchandise.